Customer Service

PRE-ORDERS

Pre-Orders give our customers the opportunity to purchase items that have been sourced and are in transit from abroad but are not yet available domestically for order fulfillment or customer delivery.  Please be aware that while we endeavor to expedite this transit process it can generally take 2-4 weeks, perhaps longer under extenuating circumstances.  When placing a Pre-Order your payment will not be processed until your item has been received domestically.  At that time we will process your payment, your Pre-Order will convert to an Order, and your item(s) will ship.

 

ORDERS

Once an order has been completed and payment fulfilled you, the customer, accept and agree that the order cannot be reversed.  After placing an order please carefully review your order confirmation.  If you have made a mistake in ordering please contact us immediately at Orders@SipSangria.com and, if in our sole discretion we determine that your order can be adjusted, we will be happy to work with you to modify the order.

 

SHIPPING

Any “Free Shipping” offered will be by USPS First Class.  To the extent that a customer elects a different shipping service, the cost of such other service shall be borne in full by the customer.

 

RETURNS

If you are unsatisfied with your order and would like to return it, please contact us at Returns@SipSangria.com immediately.  In order to be eligible for a return, your email must be received within 72 hours of receiving your order as indicated by the delivery timestamp from the shipping carrier.  In your email please provide your order information, a detailed description of the issue or reason for your return, and any other pertinent information related to the return.

Once your email is received you will be sent a reply email with a "mail to:" address and a Return Merchandise Authorization or RMA number.  Your package must be shipped and postmarked within 10 calendar days of your RMA issuance.  Please package your item carefully prior to shipping and use a trackable shipping service.  We are not responsible for shipments misdirected, or lost by the shipping carrier nor are we responsible for items damaged during return shipping due to poor packaging by the customer.  Your RMA number must be clearly printed on the outside of your return package.  The cost of return shipping is the responsibility of the customer and will not be refunded.  

Returned items that do not comply with these instructions, including but not limited to packages received without first sending the requisite email communication, packages that do not have the RMA clearly printed on the outside of the package, or packages not shipped within the requisite time period will not be accepted.  

Once your return is received it will be inspected.  Your return must be unworn, undamaged, and must be in the original, complete packaging including tags, cards, bags, boxes and any other items that shipped within the package.  Returned items deemed to have been worn, damaged through customer use, or lacking complete packaging will be considered forfeited by the customer.  Such returned items will not be returned to the customer and in no event will such returns be eligible for refund, exchange, nor eligible for any amount of store credit.

Returns that have complied with the above and have no issues upon inspection will be eligible for a refund of 100% of the item(s) cost.  Any costs associated with the initial shipping of the order will not be refunded. 

 

REFUNDS

We will endeavor to issue refunds as quickly as possible.  Please be advised that once issued, refunds can take up to 10 days or longer depending on the banking institutions involved.  

 

CLEARANCE

All sales on items labeled, described or otherwise denoted as “Clearance” are final and ineligible for return and refund.

 

LEGAL

You may review Sip Sangria's Terms of Service & Privacy Policy here.

 

QUESTIONS

For questions please do not hesitate to email us using the "Contact" link at the bottom of this or any other page within the site.